Returns & Exchanges

Extended Christmas Returns

All orders purchased between the 1st November and 23rd December 2019 can be returned back to us for a full refund or exchange up until the 8th January 2020.

All orders placed after the 23rd December will follow our usual return policy.

All item(s) must be in their original condition with all original tags attached - we reserve the right to refuse any request for items that do not meet these conditions upon inspection.

For hygiene reasons, we are unable to refund/exchange underwear or socks. 

Returns

If you are not completely satisfied with your purchase we are able to offer you a full refund within 14 days of receiving your goods.

- The item(s) must be returned in their original condition with all original labels and tags attached - failure to do so will automatically make your refund or exchange invalid.

- Return postage cost and risk are of the responsibility of the buyer.

- For hygiene purposes, we are unable to return underwear or socks.

- Please be aware we do not refund original postage costs.

All returns apply to WEB purchases only.

Returns Address

Item(s) must be returned back to our warehouse with the completed returns form which can be downloaded here.

Our returns address is:

Customer Service Returns

Maronmarch Ltd

Unit 20, Cam Centre

Wilbury Way

Hitchin

SG4 0TW

We strongly recommend for your own insurance to ship your item(s) back to us via a tracked/signed delivery service. This will cover you for a substantial amount and will provide you with a tracking number to track your parcel - we are not liable for packages lost in the post and do not accept responsibility for any item(s) until a member of staff has signed for your parcel.

WEB purchases may be taken in-store with your original customer invoice and will be valid for exchange only - stores are unable to issue any refunds.

Refunds

We aim to process all refunds within a reasonable time frame of us receiving your item(s) back - please note during busy periods this may take slightly longer.

Once your refund has been processed you will be notified via e-mail to confirm your refund has taken place. Please allow between 5-10 working days for the refund to appear on your credit card, bank statement or PayPal.

All refunds can only be processed back to the original payment method.

Exchanges

If you are not completely satisfied with your purchase we are happy to exchange your item(s) up to 30 days of receiving the goods.

- Item(s) must be returned in their original condition with all original tags attached, failure to comply with this will make your request invalid.

- You are able to exchange your item for a different item as long as the new desired item is of the exact same price as your original item.

- For hygiene reasons, underwear and socks are non-returnable and are unable to be exchanged.

- We don't cover return costs and are not liable for the parcel until it has been signed for at our warehouse.

We aim to process all exchanges within two working days of us receiving the goods back.

Incorrect Item(s)

If you suspect that your order has been delivered with missing or incorrect item(s) you will need to contact our Customer Service team.

Please contact us at - customerservice@brother2brother.co.uk

When e-mailing, please quote your WEB order number, full name and address - this makes it easier for our team to find your order.


Download (Returns Form) from the following link: /downloads/1407143803B2B_Returns_Form.pdf 

Top