Christmas Returns Extended Until Tuesday 16th January!

Christmas Day is approaching rapidly and in order to make sure that we give you the best possible Customer Service, we are extending our Returns Policy to make sure that you and or the person(s) you are buying a gift for is entirely happy with your purchase.

All orders placed on and between the 27/11/2017 and the 22/12/2017 will qualify for the extended Christmas Returns Policy!

The last date for any items purchased in the period to be returned/exchanged by is Tuesday 16th January 2018. This gives you a full 14 days from Christmas Day to get your item back to us for an exchange or refund.

Pre-Christmas Delivery Deadline: Thursday 21st December @ 3pm

We can only guarantee Pre-Christmas Delivery on orders placed before 3pm on Thursday 21st December. If you would like to receive your purchases before Christmas please make sure that you purchase before the delivery deadline.

If you are placing an order via DPD Next Day Delivery Service on Friday 22nd December, we can guarantee Pre-Christmas Delivery for Saturday 23rd December.

Once your purchase has left our warehouse it will be in the hands of our couriers who have guaranteed all purchases placed before the deadline date should arrive on time for Christmas.

All orders placed after the deadline date will still be sent according to our normal delivery schedule.

Have a great Christmas & New Years from The Team at Brother2Brother!

How To Return An Item

If you are not completely satisfied with your purchase we are happy to exchange or offer you a full refund within 14 days of receiving the goods.

The item(s) must be returned in the condition they were sent in with the original tags attached.

If an item received is damaged or faulty then you have up to 30 working days from receiving the goods to return the item(s) back to us.

(Please Note That This applies To Online Purchases Only)

Returns Address

Please return the item(s) along with the completed Returns Form to the following:

Maronmarch LTD, Trading as Brother2Brother

Unit 20 - Cam Centre

Wilbury Way

Hitchin

SG4 0TW

If you wish, you can take the item(s) into one of our Stores nationwide for an Exchange Only.

They will be unable to issue you a Refund.

Refunds

Refund timescales may vary, so please allow up to 10 working days for the Refund/Funds to appear on your Credit Card, PayPal account or Bank Statement.

If your payment was made using a Credit Card then you should expect to receive your Refund on the same card.

We are not responsible for postage costs of returning an item(s) unless the incorrect item was sent or the item(s) is faulty.

We strongly recommend for security when sending the item(s) back to us, you use a Tracked/Signed delivery service which will cover you for a substantial amount.

We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.

Receiving An Incorrect Item(s)

If you suspect that the item you received is not what you had ordered.

Please contact our Customer Service Team by e-mail: customerservice@brother2brother.co.uk 

Please quote your Order Number (WEB____) | Your Name & Address.

(Also we need to know whether you require a Refund or Replacement)

 

Download (Returns Form) from the following link: /downloads/1407143803B2B_Returns_Form.pdf 

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