If you are currently self-isolating or affected in any way by the recent coronavirus outbreak and are unable to return any unwanted items please email our customer service team @ firstname.lastname@example.org who will be happy to help.
Due to staff working from home and our returns team needing to quarantine returned parcels for 72 hours to ensure their personal safety, please allow 3-5 working days from receipt of goods for your return to be processed.
If you are not completely satisfied with your purchase we are able to offer you a full refund within 14 days of receiving your goods. Items must arrive at our returns address within the 14-days specified.
- The item(s) must be returned in their original condition with all original labels and tags attached. This includes any brand boxes the item is delivered in for example: a shoe box, as we consider this as part of the product - failure to do so will automatically make your refund or exchange invalid.
- Return postage cost and risk are of the responsibility of the buyer.
- For hygiene purposes, we are unable to return underwear or socks.
- Please be aware we do not refund original postage costs.
All returns apply to WEB purchases only.
Item(s) must be returned back to our warehouse with the completed returns form which can be downloaded here. IF YOU DO NOT HAVE A PRINTER AT HOME PLEASE INCLUDE A SLIP OF PAPER OR WRITE ON YOUR ORIGINAL INVOICE YOUR REQUIREMENTS AND SEND BACK WITHIN THE PARCEL.
Our returns address is:
Customer Service Returns
Unit 20, Cam Centre
We strongly recommend for your own insurance to ship your item(s) back to us via a tracked/signed delivery service. This will cover you for a substantial amount and will provide you with a tracking number to track your parcel - we are not liable for packages lost in the post and do not accept responsibility for any item(s) until a member of staff has signed for your parcel.
WEB purchases may be taken in-store with your original customer invoice and will be valid for exchange only - stores are unable to issue any refunds.
We aim to process all refunds within a reasonable time frame of us receiving your item(s) back - please note during busy periods this may take slightly longer.
Once your refund has been processed you will be notified via e-mail to confirm your refund has taken place. Please allow between 5-10 working days for the refund to appear on your credit card, bank statement or PayPal.
All refunds can only be processed back to the original payment method.
If you are not completely satisfied with your purchase we are happy to exchange your item(s) up to 30 days of receiving the goods.
- Item(s) must be returned in their original condition with all original tags attached, failure to comply with this will make your request invalid.
- You are able to exchange your item for a different item as long as the new desired item is of the exact same price as your original item.
- For hygiene reasons, underwear and socks are non-returnable and are unable to be exchanged.
- We don't cover return costs and are not liable for the parcel until it has been signed for at our warehouse.
We aim to process all exchanges within two working days of us receiving the goods back.
If you suspect that your order has been delivered with missing or incorrect item(s) you will need to contact our Customer Service team.
Please contact us at - email@example.com
When e-mailing, please quote your WEB order number, full name and address - this makes it easier for our team to find your order.