NEW ARRIVALS: OFF-WHITE | MONCLER | STONE ISLAND | BALENCIAGA (EXTENDED CHRISTMAS RETURNS)

Returns Information

Extended Christmas Returns

We are happy to let you know we have extended our Christmas returns on all items purchased after the 17th November 2021. Shop with confidence knowing you have until the 7th January 2022 to return any order between order between 17/11/2021 & 26/12/2021. Please be aware that all items must be returned in accordance to our returns terms & guidelines.

  • All returned items must be unworn, unwashed, complete with the original tags still attached and re-packed into the original packaging if applicable.
  • We are not responsible for the return shipping charges.
  • All items must be in original condition, resalable condition.
  • Ensure items are well packaged to avoid any damages throughout transit.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product - any damage may result in refusal of the return.
  • Ensure to return on a trackable service, we are not responsible for the package until it has been delivered back to us.
  • We are not responsible for any damage or loss for the return whilst in transit.
  • If returning from outside the UK, ensure to state 'RETURNED GOODS' on the outer packaging to avoid any customs charges. Brother2Brother is not liable for return custom charges. 

(COVID-19)

If you are currently self-isolating or affected in any way by the outbreak of COVID-19 and are unable to return your item(s), please e-mail customerservice@brother2brother.co.uk who will be happy to help! 

Store Returns (CO-VID19)

In-store purchases are only eligible for an exchange, this is stated throughout our stores.

Online Returns

If you are not completely satisfied with your purchase, you can return your item(s) back to us within 14 days of receipt for a refund, 30 days for an exchange. 

Once returned you will be entitled to receive an exchange or a refund. We will not exchange or refund items that appear to have been washed or worn or not returned in their original condition. 

Note: We cannot accept, underwear, socks or face-masks to be returned for hygiene reasons. 

  • Please ensure to enclose the paper invoice or returns slip which can be downloaded here.
  • Ensure your return is well packaged and meets all the conditions stated at the bottom of this page.
  • Enclose the paper invoice or returns slip and return the item(s) to our returns address:

RETURNS ADDRESS:

Brother2Brother Returns

Unit 20 Cam Centre

Wilbury Way

Hitchin

SG4 0TW

UK - Mainland

We strongly recommend for your own protection and insurance to return items on a track and signed service. This will cover you for a substantial amount and will provide you with tracking information - we are not liable for the return until it has been delivered and signed for by a member of our team. We also do not accept any responsibility for lost returned parcels.

Refunds

We aim to process all refunds within a reasonable time frame of us receiving your parcel back to us. - Please note during the busy period this may be slightly longer. 

Once your refund has been issued you will be notified via e-mail to confirm your refund has taken place. Please allow between 5-10 working days for the funds to appear on your credit card, PayPal or bank statement. 

All refunds can only be processed back to the original payment method. 

Exchanges

We're more than happy to exchange your product for your new desired size. Please note, we can only exchange products for another product if the price is the same or less, if less we will of course reimburse the difference. 

We aim to process exchanges within 1-3 working days.

Incorrect Item(s) or Faulty Item(s)

If you suspect you have received the incorrect item or an item is missing or your item isn't up to standard - please contact our Customer Care Team at customerservice@brother2brother.co.uk or via phone: (+44) 0333 015 4624

You will need your order reference number, and full address - this makes it easier us for us to locate your order. 

We will of course either issue a returns label or cover the postage charge for our error. 

Returns Terms & Guidelines

  • All returned items must be unworn, unwashed, complete with the original tags still attached and re-packed into the original packaging if applicable.
  • We are not responsible for the return shipping charges.
  • All items must be in original condition, resalable condition.
  • Ensure items are well packaged to avoid any damages throughout transit.
  • If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product - any damage may result in refusal of the return.
  • Ensure to return on a trackable service, we are not responsible for the package until it has been delivered back to us.
  • We are not responsible for any damage or loss for the return whilst in transit.
  • If returning from outside the UK, ensure to state 'RETURNED GOODS' on the outer packaging to avoid any customs charges. Brother2Brother is not liable for return custom charges. 
Top