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Extended Returns

Extended Returns Until 11th January

Christmas Day is approaching rapidly and in order to make sure we give you the best possible shopping experience, we are extending our returns policy to make sure that you or the person receiving the gift is happy with the purchase.

To qualify for our extended returns orders must be placed on and between the 21.11.2018 and the 21.12.2018.

Return and exchange items must be received back by the 11th January to be valid for a full refund - orders returned after this date will be invalid and will be issued with a credit voucher to the value of goods ordered.

Guaranteed Christmas Delivery - Order By Friday 21st December by 2 pm

We can only guarantee Christmas delivery on orders placed before 2 pm on Friday 21st December - orders placed after this cannot be guaranteed to arrive before.

All orders placed after the deadline date will be sent according to our normal delivery schedule.

Returns

If you are not completely satisfied with your purchase we are able to offer you a full refund within 14 days of receiving your goods.

- The item(s) must be returned in their original condition with all original labels and tags attached - failure to do so will automatically make your refund invalid.

- Return postage cost and risk are of responsibility of the buyer.

All returns apply to WEB purchases only.

Returns Address

Item(s) must be returned back to our warehouse with the completed returns form.

Our returns address is:

Customer Service Returns

Maronmarch Ltd

Unit 20, Cam Centre

Wilbury Way

Hitchin

SG4 0TW

We strongly recommend for your own insurance to ship your item(s) back to us via a tracked/signed delivery service. This will cover you for a substantial amount and will provide you with a tracking number to track your parcel - we are not liable for packages lost in the post and do not accept responsibility for any item(s) until a member of staff has signed for your parcel.

WEB purchases may be taken in-store with your original customer invoice and will be valid for an exchange only - stores are unable to issue any refunds.

Exchanges

If you are not completely satisfied with your purchase we are happy to exchange your item(s) up to 30 days of receiving the goods.

- Item(s) must be returned in their original condition with all original tags attached, failure to comply with this will make your request invalid.

- Item(s) can only be exchanged for the same product in a different size - and not for a completely different item.

- For hygiene reasons, underwear and swimwear and non-returnable and are unable to be exchanged.

- We don't cover return costs and are not liable for the parcel until it has been signed for at our warehouse.

We aim to process all exchanges within two working days of us receiving the goods back.

Refunds

We aim to process all refunds within a reasonable time frame of us receiving your item(s) back - please note during busy periods this may take slightly longer.

Once your refund has been processed you will be notified via e-mail to confirm your refund has taken place. Please allow between 5-10 working days for the refund to appear on your credit card, bank statement or PayPal.

All refunds can only be processed back to the original payment method.

Incorrect Item(s)

If you suspect that your order has been delivered with missing or incorrect item(s) you will need to contact our Customer Service team.

Please contact us at - customerservice@brother2brother.co.uk

When e-mailing, please quote your WEB order number, full name and address - this makes it easier for our team to find your order.

Download (Returns Form) from the following link: /downloads/1407143803B2B_Returns_Form.pdf 

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