If you are currently self-isolating or affected in any way by the outbreak of COVID-19 and are unable to return your item(s), please e-mail email@example.com who will be happy to help!
In-store purchases are only eligible for an exchange, this is stated throughout our stores.
If you are not completely satisfied with your purchase, you can return your item(s) back to us within 14 days of receipt for a refund, 30 days for an exchange.
Once returned you will be entitled to receive an exchange or a refund. We will not exchange or refund items that appear to have been washed or worn or not returned in their original condition.
Note: We cannot accept, underwear, socks or face-masks to be returned for hygiene reasons.
We aim to process all refunds within a reasonable time frame of us receiving your parcel back to us. - Please note during the busy period this may be slightly longer.
Once your refund has been issued you will be notified via e-mail to confirm your refund has taken place. Please allow between 5-10 working days for the funds to appear on your credit card, PayPal or bank statement.
All refunds can only be processed back to the original payment method.
We're more than happy to exchange your product for your new desired size. Please note, we can only exchange products for another product if the price is the same or less, if less we will of course reimburse the difference.
We aim to process exchanges within 1-3 working days.
If you suspect you have received the incorrect item or an item is missing or your item isn't up to standard - please contact our Customer Care Team at firstname.lastname@example.org or via phone: (+44) 0333 015 4624.
You will need your order reference number, and full address - this makes it easier us for us to locate your order.
We will of course either issue a returns label or cover the postage charge for our error.