How To Return An Item

If you are not completely satisfied with your purchase we are happy to exchange or offer you a full refund within 14 days of receiving the goods.

The item(s) must be returned in the condition they were sent in with the original tags attached.

If an item received is damaged or faulty then you have up to 30 working days from receiving the goods to return the item(s) back to us.

(Please Note That This applies To Online Purchases Only)

Returns Address

Please return the item(s) along with the completed Returns Form to the following:

Maronmarch LTD, Trading as Brother2Brother

Unit 20 - Cam Centre

Wilbury Way

Hitchin

SG4 0TW

If you wish, you can take the item(s) into one of our Stores nationwide for an Exchange Only.

They will be unable to issue you a Refund.

Refunds

Refund timescales may vary, so please allow up to 5-7 working days for the Refund/Funds to appear on your Credit Card, PayPal account or Bank Statement.

If your payment was made using a Credit Card then you should expect to receive your Refund on the same card.

We are not responsible for postage costs of returning an item(s) unless the incorrect item was sent or the item(s) is faulty.

We strongly recommend for security when sending the item(s) back to us, you use a Tracked/Signed delivery service which will cover you for a substantial amount. Also, you will be provided with a tracking number which is good for your own insurance.

We are not liable for any packages lost in the post and do not accept responsibility for any item(s) until a member of our staff has signed for the package.

Receiving An Incorrect Item(s)

If you suspect that the item you received is not what you had ordered.

Please contact our Customer Service Team by e-mail: customerservice@brother2brother.co.uk 

Please quote your Order Number (WEB____) | Your Name & Address.

(Also we need to know whether you require a Refund or Replacement)

 

Download (Returns Form) from the following link: /downloads/1407143803B2B_Returns_Form.pdf 

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