Note: Due to hygiene reasons face-masks are non-returnable.
All items via our online platform are being shipped as usual at this difficult time.
Our Couriers have also ensured that they will be able to deliver without any interruption. Our main delivery company DPD have started using contactless delivery Methods so that you can receive your parcels/orders without having to come into contact with their driver.
Our staff are also taking all the necessary steps to ensure that they follow company and government guidance and will be making sure that they sanitise on a regular basis whilst processing orders.
Please see the below delivery options:
Using our standard service will guarantee your order will be delivered within 2-5 working days. We offer a FREE service on orders placed over £70 - only applicable to full priced items only.
Next Day Delivery
Our next day delivery service guarantees your order will be delivered the next working day - on orders placed before 3 pm Monday to Friday.
For more information please view our full Delivery Information guide.
Subject to our returns policy, orders must be returned within 14 days of your delivery date to be valid for a full refund. Alternatively, orders may be returned within 30 days of the date to be valid for an exchange.
For more information please view our full Returns & Exchanges policy.
Due to recent changes in the UK and EU's trade agreement, customers living within the EU will no longer be charged VAT, on their purchases.
Please note, your order will be shipped on a DAP (Delivered At Place) service and you may be required to pay duties and taxes on your purchase when it arrives in the destination country. FedEx will contact you in advance of delivering the goods.
Unfortunately, we have no control over these charges, and cannot advise on what the cost might be, as customs policies vary widely from country to country. We recommend contacting your local customs office to obtain the current charges before completing your purchase.
Please note, we cannot undervalue orders or mark them as a gift.
Should the order be dispatched and custom fees and duties are refused the goods will be returned back to us. We hold the right to deduct the shipping fee and return charges from the refund amount.
A New Way to Pay
We're currently working on new ways to take payments at Brother2Brother. You may notice Klarna as part of your checkout process as we have now partnered up with them to bring you an up to date, modern online shopping experience. This will then give you the option to order quickly without providing any payment first.
You may also be offered to Try First, then Pay Later with Klarna. This means you will receive 20 days to complete the payment at your convenience and at no extra cost. This will help improve the ease with which you can place orders with us here at Brother2Brother.
How To Use Pay Later/Are You Eligible?
To use Pay Later you must:
Also, when choosing Pay Later - Klarna's assessment will not affect your credit rating.
How Does It Work?
Once your order has been confirmed you will receive an e-mail with Payment Instructions within 2 working days from Klarna. You will then have 30 days to complete the payment online at your convenience with no extra hidden costs. You can then pay via credit or debit card.
I Have Been Redirected To Klarna's Site, Is That Correct?
Yes, if you have chosen to Pay Later, Klarna will send you an e-mail with further details on how to pay. Your e-mail will contain a link to Klarna where you can settle your payment via credit or debit card.
To view Klarna's FAQ, please visit the Klarna Page - (www.brother2brother.co.uk/klarna)