I've received the incorrect item

In a rare instance that our picking and packing team send the incorrect item to you, please follow our returns information by clicking here and state on the paper invoice 'Wrong item received'. 

Please also obtain a copy of the postage receipt so we can reimburse the cost for our error. We want to rectify

 any wrong item issues as quickly as possible. If you are unsure of how to proceed please email customerservice@brother2brother.co.uk