Christmas Returns Extended Until Tuesday 16th January!

Christmas Day is approaching rapidly and in order to make sure that we give you the best possible Customer Service, we are extending our Returns Policy to make sure that you and or the person(s) you are buying a gift for is entirely happy with your purchase.

All orders placed on and between the 27/11/2017 and the 22/12/2017 will qualify for the extended Christmas Returns Policy!

The last date for any items purchased in the period to be returned/exchanged by is Tuesday 16th January 2014. This gives you a full 14 days from Christmas Day to get your item back to us for an exchange or refund.

Pre-Christmas Delivery Deadline: Thursday 21st December @ 3pm

We can only guarantee Pre-Christmas Delivery on orders placed before 3pm on Thursday 21st December. If you would like to receive your purchases before Christmas please make sure that you purchase before the delivery deadline.

If you are placing an order via DPD Next Day Delivery Service on Friday 22nd December, we cannot guarantee Pre-Christmas Delivery but will ship all DPD Next day deliveries for delivery on Saturday 23rd December. Please be aware although we will endeavour to have these items delivered we cannot guarantee that they will arrive for christmas.

Once your purchase has left our warehouse it will be in the hands of our couriers who have guaranteed all purchases placed before the deadline date should arrive on time for Christmas.

All standard delivery orders placed after the deadline date will still be sent according to our normal delivery schedule.

Christmas Delivery Schedule

Please note that the last day of shipping Pre-Christmas will be Friday 22nd of December. The next available shipping date from our couriers is Wednesday 27th December. We are expecting a high volume of orders and will endeavour to ship all orders placed before 3pm Weds 27th December by this date. We will then be shipping on Thursday 28th and Friday 29th December as usual.

Following these dates we will return to our normal shipping schedule on Tuesday 2nd January.

 Have a great Christmas & New Years from The Team at Brother2Brother!

Standard Delivery

All orders that are placed via our website qualify for Free Standard Delivery. Standard deliveries are sent out via Royal Mail 48 HR Signed and Tracked Service and are fully insured. All orders placed before 3pm Mon-Fri will be shipped same day. 

When ordering standard delivery on a very rare occasion your order may be split into two deliveries. This is to ensure we get your products to you in the correct time frame if they are not available for immediate shipping from our central warehouse.

Next Day Delivery

We offer next day Delivery on all Online orders within the UK Mainland. There are two service options available either Royal Mail 24 or DPD Guaranteed Next Day. When going through to checkout please select one of these options if you wish to receive your item next day. There is a standard charge of £5.95 for these services.

The next day delivery service is available on ALL orders placed before 3:00pm Monday-Friday. Please note if you are purchasing your item on a Saturday or Sunday your item will ship on a Monday for delivery on Tuesday (Bank Holidays Permitting). Please note we do not currently process any orders on UK Bank Holidays. For any queries you may have please contact Customer Service at customerservice@brother2brother.co.uk or alternatively log onto our Live Chat.

When ordering next day delivery on a very rare occasion your order may be split into two deliveries. This is to ensure we get your products to you in the correct time frame if they are not available for immediate shipping from our central warehouse.

International Delivery

If you are purchasing from Overseas (Outside of the UK) you can find out which delivery charge applies to your country by proceeding to Checkout and selecting the Country where you live from the Drop-down Menu.

You will then automatically be assigned the correct Delivery Zone and Postal Rate.

All International and European Deliveries will be sent via Royal Mail Tracked/Signed Service.

International Delivery Price:

£15.00 for Rest of The World Zone 1

£20.00 for Rest of The World Zone 2

European Delivery Price:

£7.00 for Europe Zone 1

£10.00 for Europe Zone 2

Click and Collect

We now offer a Free Click and Collect service to all of our stores. All Click and collect items are sent via a Royal Mail 48HR service free of charge.

There is an option for next day click and collect orders at a cost of £5.95.

All orders placed before 3:00pm Monday-Friday will be dispatched same day. At this moment in time orders do not ship on Weekends or Bank Holidays.

Please read carefully below in order to make sure that you understand the T&C’s of our Click and Collect service:

When going through to checkout you will see a list of Click and Collect postage services please select the store that you wish to collect from as your postage option.

Once your ordered is placed you can leave the rest to us. Your order will be dispatched from our central warehouse directly to your store of choice. Once your item has arrived you will be notified by Royal Mail/DPD via either SMS or Email of the delivery of your item.

When collecting your item you MUST bring with you a form of Photo I.D (Passport, Driving Licence etc) and a copy of your Order Confirmation which will have been emailed to you at time of purchase. Please make sure that if you want someone other than yourself to pick up your item then they MUST have both your I.D and Order ConfirmationPlease make sure that your name on the Order Confirmation and your I.D are the same.

PLEASE BE AWARE THAT OUR STAFF ARE SPECIFICALLY TRAINED NOT TO ALLOW COLLECTION OF ORDERS UNLESS ALL DETAILS MATCH AS ABOVE.

If for whatever reason you do not collect your item within 14 days of Delivery Confirmation it will be forwarded to our Head Office and a refund will be processed.

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