Delivery Info

Corona Virus Update (COVID-19)

Corona Virus Update:

We here at Brother2Brother hope that you and your family are keeping safe at this difficult time for us all.

All items via our online platform are being shipped as usual at this difficult time. Also at this time all of our stores remain open.

Our Couriers have also ensured that they will be able to deliver without any interruption. Our main delivery company DPD have started using contactless delivery methods so that you can receive your parcels/orders without having to come into contact with their driver.

Our staff are taking all the necessary steps to ensure that they follow company and government guidance and will be making sure that they sanitise on a regular basis both within our stores and whilst processing orders.

If you have a return but are self isolating due to the coronavirus then please contact customerservice@brother2brother.co.uk and our friendly team will be able to assist you.

To recap:

  • All deliveries should be expected to arrive on time
  • Delivery drivers will be using contactless delivery methods 
  • Staff are following hygiene rules and regulations
  • Returns for people self isolating to contact: customerservice@brother2brother.co.uk

Standard Delivery

 

We offer standard delivery on all online orders within the UK - this will be delivered within 2-5 working days of your order.

- There is a standard delivery charge of £2.95 for this service

- Orders placed online over £70 will qualify for FREE Standard Delivery - valid for UK shipping only and only includes full priced item(s) only.

- Standard deliveries are dispatched via Royal Mail or DPD.

- All orders over the amount of £250 will be dispatched by Royal Mail special delivery guaranteed.

- All orders placed before 3 pm Monday - Friday will be dispatched the same day (subject to stock availability) - Please be aware that during sales or promotions processing times may be longer.

On rare occasions, your order may be split into two deliveries due to stock levels at our central warehouse.

Next Day Delivery

We offer a next day delivery on all online orders within the UK - this will be dispatched using a next day delivery service - either DPD or Royal Mail.

- There is a standard delivery fee of £5.95 for this service

- Next day delivery is only available on orders placed before 3 pm Monday - Friday - orders placed after this time or on a weekend will be dispatched the next working day (subject to stock availability).

Please note we do not process any orders on UK Bank Holidays.

Express Delivery - Before 10:30 am

We also offer an express delivery service where we guarantee you will receive your parcel on the next working day - before 10:30 am.

- There is a delivery fee of £9.99 for this service

- Available for UK deliveries only

- Only available on orders placed before 3 pm Monday- Thursday, any orders placed after this time or a weekend will be dispatched the next available working day

Please note during UK bank holiday's and busy sale periods this service will be unavailable.

International Delivery

If purchasing from outside of the UK, you can find out which delivery charge applies to your country by proceeding to the checkout and selecting your country of shipping from the drop-down menu.

This will then automatically re-assign the correct delivery zone and postal rate.

All International and European deliveries will be dispatched via FedEx International Priority.

Brother2Brother cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or any other issues beyond the control of Brother2Brother.

International Delivery Prices:

International Delivery - £14.99

European Delivery Prices:

European Delivery - £12.99


Please be aware of any delays at customs in International deliveries due to countries effected by coronavirus lockdowns are out of our control.

DUTIES & TAXES

Please note all duties and taxes are to paid by the recipient and are not covered by Brother2Brother.

To find out more information regarding taxes and duties when purchasing from the UK, we recommend you contact Fed Ex directly or use an import duty calculator.

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