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Can I change the shipping address?

For orders placed online we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address.

If you have made a mistake with your shipping details please contact our Customer Services team immediately by calling (+44) 0333 015 4624 and we will try to amend them.

Orders placed over the telephone must be shipped to the billing address.

Please be advised, due to the speed at which our dispatch team work we cannot make guarantees to change addresses prior to shipping. If your order is awaiting dispatch or has been dispatched we are unable to amend the shipping address.

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